SPA ETIQUETTE

Gratuities

Gratuities are not included in the price for our services but are gladly accepted. Usually, gratuities range from 1825 percent of the service price or larger if you experience exceptional service.

Medical & Health Conditions

To better serve you, please let your therapist know if you have any of the following: pregnancy, muscle or joint injuries, heart condition, high/low blood pressure, diabetes, fever, contagious skin condition, or any other medical issue.

Also inform your therapist if you are using Retin-A, Accutane, or any photosensitizing or keratolytic medications, or have recently had laser or plastic surgery. Any of the above scenarios may affect our ability to treat you.

Communicating with Your Therapist or Esthetician

At Paradise Point Spa, we specialize in customized treatments that are based on each individual client needs. All aspects of our spa treatments can be customized, so please let your therapist know if you feel any discomfort or would like special attention to a particular area. Also, feel free to ask questions. The best experience always comes from honest, open communication with your therapist.

Age Restrictions

We welcome all ages of guests to experience Paradise Point Spa in Wilmette. For the comfort of our other guests, we do ask the following:

Guests eight to 17 years of age must get approval from a Paradise Point Spa manager to receive bodywork, facials, wraps, scrubs, or hair removal services. In addition, a parent or guardian must accompany them to the spa, and both parties will be required to sign a written consent. Guests eight to 17 years of age must wear a bathing suit or undergarments to receive bodywork, facials, wraps, scrubs, or hair removal services. As with all of our guests, we ask that all conversations be kept to hushed tones to allow for ultimate relaxation for other clients receiving services. We reserve the right to terminate services at any point if we feel that any guest is not able to conduct themselves properly or if they are affecting others’ spa treatments.

Cell Phone Etiquette

To ensure a serene and relaxing experience for all of our guests, we kindly ask that you turn off your cell phone upon arrival at the spa and refrain from taking phone calls while in the spa. Turning your ringer off and texting during pedicure services are allowed.

Socializing

When you are at the spa, please be respectful of others. We want all of our guests to have a relaxing and memorable experience.

SPA & CANCELLATION POLICIES

Booking Spa Treatment Appointments

Call us at (224) 388-9999 to book your appointment today!

Spa Hours

Paradise Point Spa is open MondaySaturday from 8:00 a.m.–9:00 p.m., Sunday 9:00 a.m.–9:00 p.m.

Payments

We accept American Express, Discover, Visa, MasterCard, and Paradise Point Spa Gift Certificates.

Appointment Arrival Time

Please arrive 15 minutes before your appointment (we recommend 30 minutes if this is your first time visiting), as you may be required to fill out paperwork. If you are late, we may need to shorten your treatment to accommodate for the next scheduled spa treatment.

Cancellation Policy

We require 24 hours notice for cancellation of spa treatments. For groups of three or more, we require a notice of one week for cancellation of spa treatments. We reserve the right to charge up to the full-service amount for all missed appointments or late cancellations. A credit card number is required to hold your reservation.

Gift Certificates

We currently sell Certificates in-house, online shopping coming soon!

Pricing Policy

Prices are subject to change without notice. In certain instances, our fee schedule may change before the pricing on our website or menu of spa treatments. Please confirm the price of your treatment with our reservationists when booking your appointment.

Lost & Stolen Items

Paradise Point Spa is not responsible for lost or stolen items.

Management Discretion

Paradise Point Spa reserves the right to deny services or stop services during treatment at the discretion of management.

DAY SPA FOR BEGINNERS

What Should I Wear to the Spa?

At Paradise Point Spa, we pride ourselves on being non-pretentious. Your comfort is our priority! We recommend wearing loose fitting, comfortable clothes or just wearing what you feel most relaxed in. You will be asked to remove all jewelry, therefore, we strongly recommend leaving all jewelry at home.

I’ve Never Had a Massage or Facial Treatment Before!

No worries. Our expert staff will walk you through the treatment, explaining what you’ll be experiencing every step of the way from beginning to end.

Should I Eat/Drink Before Coming to the Spa?

We suggest eating a light meal prior to a massage or coming on an empty stomach. It is best to avoid drinking alcohol or limiting the amount of alcohol you consume prior to massage. Eating and drinking is perfectly fine prior to skincare appointments.

Do I Have to Get Completely Undressed for a Massage or Facial?

This is completely up to you. Most people choose to undress completely, and some choose to leave on their underwear. Prior to your massage or facial, your therapist will exit the room for you to get completely comfortable. During a massage treatment, we use a draping technique in which the therapist will use the sheet to cover the entire body except for the body part being worked on. During your facial, you’ll be wearing a wrap under the sheet that allows your neck, arms, and décolleté to be exposed for treatments. We do ask that any guests under the age of 17 wear a bathing suit or undergarments while receiving spa treatments.

What Body Parts Are Treated During a Traditional Massage?

At Paradise Point Spa, we massage the back, neck, head, hands, feet, legs, arms, décolleté and gluteal muscles. If you would like to skip any of these areas, just tell your therapist. Or if you’d like special focus on one of these areas, let us know that as well. This is your time and experience, and we pride ourselves on delivering customized treatments that fit your specific need(s).

What’s the Difference Between Swedish & Deep Tissue Massage?

Swedish massage is a luxurious massage technique that melts the muscles and the mind using long fluid strokes with varying pressure to improve muscle tone, circulation, and joint flexibility. This type of massage is generally less intensive than a Deep Tissue Massage. A fusion between Swedish massage and structural massage, Paradise Point Spa’s Deep Tissue Massage relieves aches and pains that are stored in the deepest parts of the muscles. Perfect for working out knots and alleviating stubborn tension and soreness.

Will I Be Sore After a Massage?

Since massage therapy is releasing lactic acid from the muscles, it can sometimes leave you sore. This is only temporary though and is due to the lactic acid — which is crystallized in the muscle — being worked out. This is why it is so important to drink plenty of water following a massage. You need to help hydrate the tissue and flush the toxins being released.

What Should I Wear to the Spa?

At Paradise Point Spa, we pride ourselves on being non-pretentious. Your comfort is our priority! We recommend wearing loose fitting, comfortable clothes or just wearing what you feel the most relaxed in. You will be asked to remove all jewelry, therefore we strongly recommend leaving all jewelry at home.

I’ve Never Had a Massage, Facial Treatment Before!

No worries. Our expert staff will walk you through the treatment, explaining what you’ll be experiencing every step of the way from beginning to end.

Can I Go to the Restroom During A Treatment?

Absolutely. Your therapist will ask you prior to your spa treatment if you would like to use the restroom. If at any time during the treatment you need to use the restroom again, just ask.

Can I Choose a Male or Female Therapist?

Sure thing. We have both male and female therapists, so just let us know which you prefer when you book your appointment.

Should I Eat/Drink Before Coming to the Spa?

We suggest eating a light meal prior to a massage or coming on an empty stomach. It is best to avoid drinking alcohol or limiting the amount of alcohol you consume prior to massage. Eating and drinking is perfectly fine prior to skincare appointments.

Is It Safe to Get A Massage After a Workout?

Yes, this is a great time to get a massage! The massage will help flush out lactic acid from the muscles and help relax the body.

Is It Safe to Get a Massage Right After an Injury?

No. We recommend waiting at least 48 hours after an acute injury due to possible swelling in the area. When you have swollen tissue it can be counterproductive to massage. You should ice any swollen areas and see a doctor if the swelling persists.

Can I Get a Facial the Day of an Event?

We recommend The Special Event Facial to prepare for an event for more beautiful skin. This facial can be performed just prior to an event for that red carpet glow.

I’m Taking Medication for My Skin. Can I Still Get A Treatment?

We will not perform peels, microdermabrasion or hair removal services on pregnant women or on guests who are using Retin A, Accutane, Avage, Tazorac, Differin or any other medications that increase skin exfoliation or compromise the skin. Peels, microdermabrasion or hair removal cannot be performed on people who have recently had laser treatments, plastic surgery or a sunburn.

SPA PARTIES

How Many People Make Up a Spa Party?

At Paradise Point Spa, a spa party is defined as five or more guests.

Do You Offer Group Discounts?

Group spa discounts are available for parties of five or more if you book your event Monday through Thursday. Parties with five to nine guests receive 5 percent off all spa treatments, while parties of 10 or more guests receive 10 percent off of all spa treatments.

How Do I Book A Spa Party?

Call (224) 308-9999 and one of our event specialists will help you put together any combination of spa treatments from the Paradise Point Spa menu to create the perfect spa party experience! Spa parties must be reserved with a credit card provided by the spa party organizer. However, the credit card will only be charged if there is a cancellation within our cancellation policy or no-show by any spa party guest.

How Do I Pay for My Spa Party or Event?

At check out, our front desk staff will happily split up the bill individually or take one payment for the entire spa party. Please note that an 18 percent gratuity will be added to the spa treatments received by all spa parties (guests of five or more).

Can I Rent Out the Entire Spa for a Private Party?

Absolutely! We offer the option of renting out the entire spa so that your party can be completely private and ensure that no other guests will be in the Relaxation Room or in the spa receiving spa treatments. Plus, you’ll be able to choose the music, can offer a wider variety of refreshments, and have complete control over the noise level. Pricing for a Private VIP Parties is based on the length of time of your party and the day of the week your event is scheduled. Call (224) 338-9999 for more information.

What If I Need to Change My Appointment or Cancel?

If you need to cancel your party, you must do so one week (seven days) prior to the date of your spa party. If you need to make changes for existing guests, please call us for arrangements at least 72 hours prior to the date of your party. Changes to appointments cannot be made the day of the spa party. We cannot guarantee that we will be able to accommodate lastminute changes to existing appointments due to room availability, so please notify us as far in advance as possible to help ensure that each of your guests can receive the spa treatments they would like.

Spa parties must be reserved with a credit card provided by the spa party organizer. The credit card on file will be charged if there is a last minute cancellation or no-show by any spa party guest. All cancellations made less than one week prior to the spa party date will be charged for the full price of the service.

What Else Do I Need To Know About Spa Parties?

Our Relaxation Room is available for spa party guests to utilize before, during, and after the spa treatments at no additional cost. If another spa party is scheduled directly after yours, our front desk staff will ask your party to move up to the front waiting area once your guests have finished receiving all of their services.

All guests should arrive at least 15 minutes prior to appointment times. New guests will be required to fill out a short intake form. We will email all forms to the spa party organizer to expedite this process. Please have these filled out and bring them in with you.

Please be mindful of your party’s noise level, since other clients are enjoying spa treatments in adjacent treatment rooms. We respectfully ask you to keep your voices down so as not to disrupt other clients’ spa experiences.

Can I Bring Refreshments to My Spa Party?

If you book a Private Spa Party, you may bring champagne, wine, and uncooked foods to your spa party. Finger foods like fruit, cheese, and desserts are some popular choices. Paradise Point Spa will provide glassware. We ask that you provide ice, silverware, plates, and napkins if you require them. Sorry, no outside food or drinks for group gatherings that are not renting out the entire spa.